Troy University Human Resources Management Discussion

Carter Cleaning Company; Written and copy-righted by Gary Dessler, Ph.D.

The Performance Appraisal

After spending several weeks on the job, Jennifer was surprised to discover that her father had not formally evaluated any employee’s performance for all the years that he had owned the business. Jack’s position was that he had “a hundred higher-priority things to attend to,” such as boosting sales and lowering costs, and, in any case, many employees didn’t stick around long enough to be appraised anyway. Furthermore, contended Jack, manual workers such as those doing the pressing and the cleaning did periodically get positive feedback in terms of praise from Jack for a job well done, or criticism, also from Jack, if things did not look right during one of his swings through the stores. Similarly, Jack was never shy about telling his managers about store problems so that they, too, got some feedback on where they stood.

This informal feedback notwithstanding, Jennifer believes that a more formal appraisal approach is required. She believes that there are criteria such as quality, quantity, attendance, and punctuality that should be evaluated periodically even if a worker is paid based on how much he or she produces. Furthermore, she feels quite strongly that the managers need to have a list of quality standards for matters such as store cleanliness, efficiency, safety, and adherence to budget on which they know they are to be formally evaluated.

Discussion Question 5

1. Is Jennifer right about the need to evaluate the workers formally? Why or why not?

2. Respond to at least two of your classmate’s comments ?about evaluate the workers formally?

classmates post 1: I think Jennifer is right about the need to have a periodically formal evaluation of the employees. This is good because it allows the employer to keep up with the employees with more up to date information and you can compare this evaluation over time to see if an employee is excelling at his job or that the person might need more motivation. This can also be good for the employees to get a chance to express their feelings about the job or clear up anything they might be doing wrong. If this company is having a high turnover rate, they could implement this too see how they can help the recruiting department by finding people that are excelling in the evaluation’s and hire more people that have their characteristics. If the managers have a set guideline to follow that they know they are getting evaluated on it is more likely they will focus on them important task.

classmates post 2: I believe formal evaluation such as Jennifer is proposing is essential to long-term business success. These formal evaluations will give employees a certain goal they need to meet. If employees meet these goals, they could receive incentives such as a pay raise or paid time off, which will, in turn, raise productivity and efficiency. Jennifer should find a strategy that fits her company and creates different goals and quality standards, which will better the company as a whole.


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