week 8 discussion 36
After reviewing this week’s reading material and lessons content, consider the following:
1. Why is trust so important to the customer-provider relationship?
2. How do recalls impact customer trust in an organization or industry?
3. How have mobile and other digital technologies impacted customer loyalty?
Instructions: Your initial post should be at least 250 words. Please respond to at least 3 other students and or Instructor. Responses should be a minimum of 100 words and include direct questions.
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