Logistics Management HW.
part 1
Write a two-page (double spaced) paper in which you relate how Wal-Mart’s IT systems support the three basic customer service attributes of availability, operational performance, and service reliability.
Must be in APA format, to include reference page.
Part 2
Paper Requirements
The response to each essay item should not exceed two (2) paragraph using double-line spacing and 1-in. page margins throughout. The writing should be free of spelling and grammar errors, and comply with the current APA style guidelines for citations and references
Essay Items
- Determine how the explosion in Internet technology and information systems has impacted e-commerce within the last decade.
- Determine how Internet technology and information systems optimize JIT operations and inventory levels.
- Why are value-added services considered essential in a customer success program? Include a specific example of a value-added service by a logistics provider that you have recently experienced.
- Provide an example of how an aircraft manufacturer uses EDI and explain its role in the firm.
- Evaluate which customer service attribute would be most important to a company that supplies meals to an airline. Justify your answer.
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