BALANCED

The BALANCED Scorecard Institute includes client testimonials and success stories on its website athttp://www.balancedscorecard.org/AbouttheInstitute/ClientTestimonials/tabid/284/modId/1421/AutoLaunchElementId/6/Default.aspx. The Institute helps a diverse range of commercial, government and nonprofit organizations develop balanced scorecard and performance management systems. It also recognizes best practices in balanced scorecard (BSC), strategic performance management and measurement, and transformation and change management. Mecklenburg County was awarded the Institute’s highest award for Excellence in 2008. To learn how, scroll down the Client Testimonials and Success Stories navigation bar in the right-hand navigation bar and click on the Mecklenburg County logo. Then, click on the Read the Case Study link in the box that pops us. Read about how this county’s customer focus positioned it for a tough economy. Write a brief paper (3 paragraphs) that summarizes this success story.