Communications Discussion

Select two of your
classmates’ letters and critique them by describing strengths and weaknesses of each letter.
Include suggestions for improvements (if any). Provide constructive criticism in 100-word
response to each of the letter. Each critique is worth 25 points for the total of maximum of 50
points. Review each letter based on the criteria provided in the last week’s assignment:
1. The block format for the letter.
2. Acknowledgment of the receipt of the customer’s complaint.
3. Acknowledgment of the customer’s inconvenience and frustration.
4. Responsibility for setting matters straight.
5. Precise explanation of how you have resolved, or plan to resolve, the situation.
6. Steps to repair the relationship.

 

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