Health Insurance Basic Questions

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Multiple Choice Quiz
1
An adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being is referred to as:
A) distress.
B) stress.
C) role ambiguity.
D) sexual harassment.
E) job burnout.
2
The degree of physiological, psychological, and behavioural deviation from healthy functioning is known as:
A) distress.
B) eustress.
C) stress.
D) job enlargement.
E) role conflict.
3
The general adaptation syndrome involves which of these stage sequences?
A) Alarm reaction, resistance, exhaustion
B) Emotional exhaustion, depersonalization, reduced personal accomplishment
C) Adaptation, reduction, dissemination
D) Ambiguity, clarity, confusion
E) Resistance, ambiguity, depersonalization
4
During which stage of the general adaptation syndrome does a person’s ability to cope with the environmental demand rise above the normal state?
A) Exhaustion
B) Alarm reaction
C) Perception
D) Resistance
E) None of the above
5
Which of the following stages of the general adaptation syndrome are characterized by increased respiration rate, blood pressure, heartbeat, muscle tension, and other physiological responses?
A) Resistance
B) Relatedness
C) Alarm reaction
D) Exhaustion
E) Eustress
6
Faulty decisions are a:
A) physiological consequence of distress.
B) nonwork stressor.
C) psychological consequence of stress.
D) personality trait.
E) behavioural consequence of distress.
7
Repeated and hostile or unwanted conduct which affects an employee’s dignity or integrity is called:
A) workplace violence.
B) sexual harassment.
C) psychological harassment.
D) a stressor.
E) role conflict.
8
Situations in which a person’s employment or job performance is conditional on unwanted sexual relations refers to:
A) hostile environment.
B) strain-based conflict.
C) role ambiguity.
D) quid pro quo.
E) role conflict.
9
The unwelcome conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job-related consequences for its victims is:
A) role ambiguity.
B) sexual harassment.
C) psychological harassment.
D) eustress.
E) intrarole conflict.
10
Employees who face competing demands are experiencing:
A) a role-related stressor.
B) a physical environment stressor.
C) an interpersonal stressor.
D) Type A behaviour pattern.
E) a temporary withdrawal strategy.
11
Excessive noise, poor lighting, and safety hazards are examples of:
A) nonwork stressors.
B) physiological stressors.
C) interpersonal stressors.
D) physical environment stressors.
E) role ambiguity.
12
Time-based conflict mainly refers to:
A) the challenge of performing a job that requires more skill and knowledge than you currently possess.
B) the most common outcome of job burnout.
C) physical environment stressors.
D) all of the above.
E) none of the above.
13
When people who act logically and impersonally at work have difficulty switching to a more compassionate role in their personal lives, they are experiencing which of these?
A) Work overload
B) Role ambiguity
C) Role behaviour conflict
D) Time-based conflict
E) Strain-based conflict
14
Which of the following statements about resilience is FALSE?
A) Resilient people have particular personality traits.
B) Resilient people have lower emotional intelligence.
C) People with low resilience tend to avoid or deny existence of stressors.
D) Resilience is an inner force that motivates us to move forward.
E) Resilient people apply productive coping strategies.
15
People with a Type A behaviour pattern tend to:
A) interrupt others.
B) be impatient.
C) lose their temper.
D) talk rapidly.
E) all of the above.
16
Which of the following is NOT explicitly mentioned in the job burnout process?
A) Alarm reaction
B) Cynicism
C) Emotional exhaustion
D) Reduced efficacy
E) Role-related stressors
17
Which of the following removes stressors from the workplace?
A) Clarify role expectations
B) Flexible work time
C) Give employees more control over their work.
D) Match employee competencies with job requirements
E) All of the above
18
Work life balance initiatives include all, BUT:
A) flexible work time.
B) relaxation and meditation.
C) teleworking.
D) childcare support.
E) personal leave.
19
Which of the following activities tries to manage stress by controlling its consequences?
A) Improved person-job matching
B) Work breaks
C) Meditation and relaxation
D) Seminars that increase self-esteem
E) Self-leadership