International Business Operations and Supply Chain Management

• The 4 V’s Overview
• input-transformation-output processes
• The five operations performance objectives
• The four-stage model of operations contribution
• The four perspectives on operations strategy
• Michael Porters Generic Strategies
• Operations Strategy – Market requirements perspective (Customer requirements, Competitors, and Product lifecycle)
• Order-winning factors and Qualifying factors
• Resource Perspective – Strategic resources and sustainable competitive advantage
• Competitive Factors – Priority for improvement
• What is the product and Service Innovation?
• The Stages of Design From Concept to Specification
• The Supply Network
• Operations Structure and Scope
• Operations Principle – using inventories to overcome demand-capacity imbalance tends to increase working capital requirements
• Organization’s Vertical Integration strategy
• Outsourcing?
• Process Improvement – Value stream map for an industrial air conditioning installation service
• Little’s law (a really quite useful law)
• Volume and Variety characteristics of layout types
• The three stages of process technology management
• Understand, Evaluate, and Implement the process technology
• 3 Criteria to Evaluating Process Technologies
• Key Factors for any implementation
• Significance of planning and control (Long-term, Medium-term, and Short-term planning and control)
• The Nature of Demand and Supply
• The activities of planning and control
• When to use finite and infinite loading?
• Sequencing Techniques – Longest Operation Time (LOT) and Shortest Operation Time First (SOT)
• Forward and backward scheduling
• Monitoring and Controlling the Operation – Push control and Pull control
• Process of Managing Capacity and alternate capacity plan
• Supply chain management – Supply and Demand-side
• Purchasing (Procurement), Supply Management, and Sourcing Strategy
• Purchasing, the internet and e-procurement
• Supply Side Management – Global sourcing, Logistics – Physical Distribution Management and the Internet
• Type of Relationships in Supply Chain – B2B, B2C, C2B, and C2C

 

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