Nurse informaticists, nurse informatics specialists (NIS), and data specialists work with different departments across the continuum.

Nurse informaticists, nurse informatics specialists (NIS), and data specialists work with different departments across the continuum. One of my experiences in working with a NIS occurred during my orientation as a new hire at a Magnet recognized hospital. A NIS was the person in charge of ensuring that newly hired employees were trained to use their software system called Epic. Some strategies that I recommend are providing new hires a break in between the lengthy modules and making the training interesting and fun, while assuring there are enough computer technicians to answer questions that newly hired employees may have. The modules were easy to follow for some of the new hires, but others had difficulty. The problem was that everyone was on a different level of learning. Some of the new hires already had the experience of using Epic software, and some did not. Creating employee training is difficult, especially if one is training a new hire without any experience in using a computer.

The following scenario was what I remembered: Every new hire was provided with a thick binder that contained different scenarios in different nursing departments. It felt almost like a race to complete through all the scenarios in the binder, leaving some of the people behind who were not tech-savvy, and were unfamiliar with the use of an EHR system. One data specialist and a NIS were available throughout the orientation to answer questions; however, many of the new hires who lacked understanding from the modules waited a long time to raise their questions and to get help. What was helpful for those who fell behind and needed continuing practice in Epic was going to the learning laboratory. This notion was started on the self-regulated learning principle that effective learning can be achieved by encouraging learners to participate in their own learning process (Sandars, 2013). Everyone was welcome and encouraged to use the computer learning library even after completing their orientation. Sometimes, it just takes getting used to technology by practicing over and over before getting better at it. Going to the computer library is an incentive that many organizations do not have and using it helps the employee to become more knowledgeable.

In 2017, Heidarizadeh et al. reported that many nurses identify some of their challenges are related to systems and technology. This is especially true for me, and I am sure that many other nurses feel they spend a lot of time on documentation requirements, which takes us away from nursing care. Interdisciplinary is a word that I often use when needing to count on other co-workers. Nurses cannot do everything on their own; they must learn to rely on their teammates, other disciplines, and the support of technology. McGonigle and Mastrian (2018) concluded that interprofessional collaboration is emerging as a key to better quality outcomes for patients. This collaboration is supported by the EHR and other technologies that facilitate communication among health professionals. To summarize, I believe that informatics and the repeated upgrades in technology will only continue to help improve the quality and safety of care for our patients. Informatics will always play an important role in our everyday lives.

 

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