i was just wondering if someone could look over my investigation me and suggest some improve

I was just wondering if someone could look over my investigation for me and suggest some improvements or point out things that aren’t clear or don’t make sense? (I haven’t got around to changing references to Harvard style yet. Will do later) The link is below 🙂 https://www.dropbox.com/s/65i1wva8cjaxvdh/Assertiveness%20Investigation.docx Thankyou :D!!!
 
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