Conflict Management

MGT 4104 Conflict Management Case Study 2 Spring 2020 Page 1 Approved By Assessment Instrument Case Study 2 Coue Name Conflict Management Coue code MGT 4104 Semester Spring Year 2020 Maximum Marks 20 Marks Instructor Dr. Kinslin D. Assignment Due Date 15 th May , 2020 Assessment Submission Instructions i) Case Study should be submitted by electronically through Turnitin ii) Academic dishonesty of any kind is strictly prohibited iii) Case Study should be submitted by its due date as scheduled by the Couse Instructor Word or Page Limit Theory question 500 words and for Problem all steps, answer and decision. Presentation Format Use the following format: Create a Word document for this case study. Put your name in the upper right hand corner. Below that, put your Student ID. Use the type face MS Word document, Times new roman, front size 12 and 1.5 line space, and use the same margins and paragraph spaci ng as this instruction document. •Begin with a brief paragraph that explains what you undented from this Given situation •Analyze the conflict thoroughly • Provide suitable resolution • Conclusion (Instructor provides additional guidelines and directio ns in class. Please clarify your doubts in the class hours / Office hour) Resources and Support Available College library, internet newspaper, Journals, magazines, or other reference sources. Description of Case Study Task Interpersonal intervention to handle challenging personalities at workplace and different conflict management techniques to resolve organizational issues are assessed. Couse Learning Outcomes Assessed Course Learning Outcomes Question Number 3. Formulate interpersonal intervention to handle challenging personalities at workplace 1 2 3 4. Apply appropriate conflict management techniques to resolve organizational issues Evaluation Criteria The instructor evaluates Case Study and awards marks based on the following criteria: • Introduction of the given case study • Analysis of the Conflict in various viewpoints • Convene Resolution of the Conflict • Conclusion MGT 4104 Conflict Management Case Study 2 Spring 2020 Page 2 CONFLICT MANAGEMENT – CASE STUDY 2 Badaria and Omran both work for a software development company. The manager of the new product division was originally the leader of the project team for which she interviewed and hired Omran. Badaria, another projec t team member, also interviewed Omran, but strongly opposed hiring him for the project because she thought he was not competent to do the job. Seven months after Omran was hired, the manager left the project to start her own company and recommended that Om ran and Badaria serve as joint project leaders. Badaria agreed reluctantly? With the stipulation that it be made clear she was not working for Omran. The General Manager consented; Badaria and Omran were to share the project leadership . Within a month Badaria was angry because Omran was representing himself to others as the leader of the entire project and giving the impression that Badaria was working for him. Now Badaria and Omran are meeting with you to see if you can resolve the conflict between them. Badaria says: “Right after the joint leadership arrangement was reached with the General Manager, Omran called a meeting of the project team without even consulting me about the time or content. He just told me when it was being held and said I should be there. At the meeting, Omran reviewed everyone’s duties line by line, including mine, treating me as just another team member working for him. He sends out letters and signs himself as pr oject director, which obviously implies to others that I am working for him.” Omran says: “Badaria is all hung up with feelings of power and titles. Just because I sign myself as pro ject director doesn’t mean she is working for me. I don’t see anything to get excited about. What difference does it make? She is too sensitive about everything. I call a meeting and right away she thinks I’m trying to run everything. Badaria has other thi ngs to do? Other projects to run? So she doesn’t pay too much attention to this one. She mostly lets things slide. But when I take the initiative to set up a meeting, she starts jumping up and down about how I am trying to make her work for me.” MGT 4104 Conflict Management Case Study 2 Spring 2020 Page 3 Questions 1. Omran and Badaria seem to have several conflicts occurring simultaneously.Assess as many of these individual conflicts as possible. [6 marks] 2. Analyze the possible ways to deal with the conflict between Omran and Badaria (not just the ones that you would recommend, but all of the options)? [7 marks] 3. Given all the benefits of retrospection, Justify what could or should have been done to avoid this con flict in the first place? [7 marks]

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