conflict resolution 44

/in /by

Purpose

The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in care delivery settings resulting in better management of patient care, including appropriate delegation. You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in a practice setting.

Directions

  1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333. Book: Leadership and Management for Nurses, Core Competencies for Quality Care. Third Edition by Anita Finkelman.
  2. Write a 5-7 page paper (not including the title or References pages). Follow APA format. Cite the course textbook and two scholarly sources.
  3. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. This should be from your practice setting or prelicensure experiences.
  4. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
  5. REVIEW AND DISCUSS the four stages of conflict as found in Finkelman. IDENTIFY AND EXPLAIN how the stages of conflict relate to the example in your workplace.Do not use direct quotes.
  6. Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to deal with the conflict. Besides the textbook, the paper needs to summarize conflict resolutions from two scholarly articles.
  7. Describe the rationale for selecting the best strategy.
  8. Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.

_____—–__——please let me know if you access to this book and if your need any ideas of what kind of conflict could serve as an example.

Criteria Ratings Pts

This criterion is linked to a Learning OutcomeDetailed description of conflict, including type of conflict
60.0 pts

After an introduction paragraph, paper thoroughly provides observations of conflict in practice setting. The paper thoroughly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

 53.0 pts

After an introduction paragraph, paper clearly provides observations of conflict in practice setting. It clearly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides some details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

 48.0 pts

After an introduction paragraph, the paper provides observations of conflict in practice setting. It briefly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides few details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

 23.0 pts

After an introduction paragraph, the paper provides observations of conflict in practice setting. It does not state if negative outcomes were observed or identifies the specific type of conflict observed. It provides few details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

 0.0 pts

After an introduction paragraph, the paper does NOT provide observations of conflict in practice setting. It does not state if negative outcomes were observed or identifies the specific type of conflict observed. It provides NO details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.

60.0 pts

This criterion is linked to a Learning OutcomeStages DescribedFour stages of conflict and relationship to identified conflict, Describes stages and their relationship to identified conflict
40.0 pts

Paper thoroughly outlines the four stages of conflict, as described in Finkelman, and how the stages relate to the example

 35.0 pts

Paper mostly outlines the four stages of conflict, as described in Finkelman, and how the stages relate to the example.

 32.0 pts

Paper outlines the four stages of conflict in a fair manner, as described in Finkelman, and does a fair job explaining how the stages relate to the example.

 15.0 pts

Paper minimally outlines the four stages of conflict, as described in Finkelman, and minimally explains how the stages relate to the example.

 0.0 pts

Paper does not outline the four stages of conflict as described in Finkelman. It does not state how the stages relate to the example.

40.0 pts

This criterion is linked to a Learning OutcomeBest strategy for conflict resolution and collaboration with a leaderStrategy for resolution of conflict identified. Discusses collaborative efforts with a nurse leader to resolve conflict. Besides the course textbook, the paper cites two scholarly sources.
60.0 pts

Paper describes in excellent detail a strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. Besides the course textbook, the paper cites two scholarly articles.

 53.0 pts

Paper describes in good detail a strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. Besides the course textbook, the paper cites one scholarly article.

 48.0 pts

Paper describes in fair detail a strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. Only cites the course textbook. It cites an additional source but NOT a scholarly article.

 23.0 pts

Paper minimally describes a strategy for conflict resolution and/or collaboration with a nurse leader to resolve conflict. Only cites the course textbook and no additional sources.

 0.0 pts

Paper describes NO strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. It does NOT cite the course textbook or other sources.

60.0 pts

This criterion is linked to a Learning OutcomeConclusion or SummaryProvides a conclusion or summary about the learning experience and how this assignment will provide guidance for future conflict resolution skills
20.0 pts

Paper provides a thorough conclusion or summary and description of plans for dealing with conflict in the future.

 18.0 pts

Paper provides a good summary and description of plans for dealing with conflict in the future.

 16.0 pts

Paper provides a fair conclusion or summary and description of plans for dealing with conflict in the future.

 8.0 pts

Paper provides a minimal summary and/or description of plans for dealing with conflict in the future.

 0.0 pts

Paper does not provide a conclusion or summary and NO future plans for dealing with conflict.

20.0 pts

This criterion is linked to a Learning OutcomeClarity of WritingContent is organized, logical, and with correct grammar, punctuation, spelling, and sentence structure
10.0 pts

Content shows excellent organization, logical, and grammar, punctuation, spelling, and sentence structure are correct

 9.0 pts

Content is mostly organized, logical, and grammar, punctuation, spelling, and sentence structure have minimal errors.

 8.0 pts

Content is fairly well organized, logical and grammar, punctuation, spelling, and sentence structure have some errors.

 4.0 pts

Content is minimally organized, but may lack logic. Several errors occur in grammar, punctuation, spelling, and sentence structure.

 0.0 pts

Content is disorganized and writing has numerous grammar, spelling, or syntax errors resulting in difficulty reading and understanding the ideas

10.0 pts

This criterion is linked to a Learning OutcomeAPAAPA formatting is apparent. References are properly cited within the paper; reference page includes all citations; proper title page and introduction are present.
10.0 pts

Excellent APA formatting is apparent, References are properly cited within the paper. Reference page includes all sources; proper title page and introduction are present and. Few errors are noted.

 9.0 pts

Good APA formatting is apparent, References are mostly well cited within the paper. Reference page includes all sources; proper title page and introduction are present and some errors are noted.

 8.0 pts

Only fair use of APA formatting is present. References are cited in fair format within the paper. Reference page includes all sources; proper title page and introduction are present several errors are noted.

 4.0 pts

Multiple APA formatting errors exist. References are not present for all cited sources; citations are not present for all sources on reference page. Many errors are noted.

 0.0 pts

APA formatting was not used. More than 15 errors are noted.

10.0 pts

Total Points: 200.0
 
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