Discussion Questions




LM #10

1. What is the Virtuous Cycle of Enlightened Hospitality? What are the elements? Does this relate to anything we discussed in the Timm book

2. What are the CDR pads they use at Shake Shack? What four things are they looking for on the CDR pad form? Do you think this is a good way to get something done in an environment like this? Tell your classmates something you learned from listening to Danny Meyer that you would use in the real world either now or in the future.

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