The “Ottawa way” thrives, management homework help




Vanderberg, A., & Capodagli, B. (2015). The “Ottawa way” thrives. Public Management, 97(6), 14-18.
In the review, be sure to include an analysis of the article. Provide details and evidence to back up your analysis from the article. What are some of the significant points used in the article to support the premise? Why are these points significant to the way communication affects strategic planning?
Use the standard five-paragraph format (introduction/body/conclusion). APA format should be used. The article review should be a minimum of two pages in length. Content, organization, and grammar/mechanics will be evaluated

Abstract:The article reports that Ottawa County, Michigan improved its customer services which is known as Ottawa Way as it was it inspired by customer service culture of mass media firm Walt Disney. Topics include officials of the county approaching company of authors of the book “The Disney Way” to develop culture of Disney, three-day leadership workshop attended by leaders of the county which focused on creating vision and codes of conduct and storyboards to know what employees of the county think. 

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