week 4 discussion 1 bus430 operation mgmt

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PLEASE NO PLAGRISMA AND NO COPY WORK FROM NO ONE ELSE….ORIGINAL WORK PLEASE….

“Goods and Service Design” Please respond to the following:

  • From the e Activity, examine some of the steps that are involved in designing goods and services. Select two services or two products that are currently on the market. Use Exhibit 6.1 from Chapter 6 of the text to compare and contrast each step, and determine the similarities and areas where they differ.
  • From the e Activity, suggest at least two changes to specific areas of the process design phase that may lead to improvement in operations. Provide a rationale to support your suggestion.
  • Watch the video Chapter 6, titled “Service Design Concept,” (2 min 11 s), located in the course shell. Be prepared to discuss.

            Link: http://youtu.be/U5yCjO rwws copying this link to watch this video

 

 

 
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